Thank you for shopping at www.MothershipGlass.com. If you are not 100% satisfied with your purchase, you may return it within 14 days for a refund.
• You have 14 calendar days to return/exchange an item from the date that you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in original packaging.
• All glass items must receive pre-authorization before shipping, so that we can verify their cleanliness. Please send a photo of your item to email@example.com, and wait for us to contact you before shipping.
• Non-glass items may be returned without contacting us, please fill out this form and include it with your package.
If any damaged items are received, immediately take photos of the package and all contents. Keep all packaging. Email us these photos with any other pertinent information no more than 24 hours after receipt of your delivery. Any items that have been used, are dirty, or are not in their original condition may not be returned.
You can email your photos and necessary info to firstname.lastname@example.org to initiate the return process. We will work with our shipping service to pick the piece back up for insurance purposes. If you select a different item than we currently have available, turn around time should be within 7 – 10 business days.
If a replacement or repair is required, the process may take anywhere from 10 – 45 business days, based on the scenario.
Once we receive your item, we will notify you that we have received it. Within 2-3 days we will perform a full inspection, and notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card. (Please note that it may take several days for refunds to process.)
You are responsible for paying shipping costs to return items, and shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the total. (We will make an exception if the return is due to our error.)
If you have any questions about a return, please contact us at email@example.com.